WN Lab

Guest Experience Guru

Work Type: Full Time

WorkNomads is seeking a Guest Experience Guru that will be responsible to welcome guests to our dining and entertainment venues, providing exceptional service by delivering delectable cuisine and refreshing beverages. They also contribute to the seamless orchestration of events on the conference floor, ensuring impeccable presentation and service in the banquet halls. Additionally, they extend hospitality through efficient room service and adeptly attend to hotel guests, facilitating smooth check-ins and check-outs while offering attentive assistance throughout their stay.

WorkNomads is recruiting a Guest Experience Guru to join our team, that will join our nomadic co-living; co-working space in the heart of Student Town, Sofia

Dare to have a mission:

Greet and assist guests (both hotel and restaurant)

Provide excellent customer service as a waiter in the restaurant

Adhere to hospitality standards and uphold a positive guest experience

Maintain hygiene standards, replace table items, and keep tables clean

Handle check-ins, check-outs, and guest inquiries at the hotel front desk

Organizes and carries out the accommodation of the guests according to the adopted standards

Accepts opinions and requests from guests and responds immediately to troubleshoot while informing the hotel manager

Collaborates closely with all hotel and restaurant operations teams, e.g. Housekeeping, Kitchen team, back-office to ensure excellent guest experience and smooth operation

Participates in arranging conference rooms, welcoming and sending guests to an event and serving coffee breaks and working lunches

Follows and implements company policies and standards to achieve and maintain the goal of becoming a fully digital property

Takes additional responsibilities and accountabilities related to events and others in an effort to support the smooth operation of the whole team

The tools in your backpack:

Experience in hospitality is a benefit

Fluency in English is required, other languages are beneficial

Agile and handy in order to service customers efficiently

Motivation to learn and grow in a dynamic environment

Education in hospitality is a benefit

Our recipe for a great life in Bulgaria:

The opportunity to participate in our new nomadic economy, instead of watching it happen from the side-lines

A personalized career development program

An environment where your opinion matters, and you manage your own work-life balance

International and dynamic workplace

Onsite access to co-working spaces, meeting rooms, an event rooftop, communal kitchens, sports, and leisure areas & parking

Competitive remuneration and social welfare package (such as 20-25 days annual paid leave, private health insurance, and various community benefits and events)

Low cost of living in parallel with low personal income tax, growing your purchasing power to wine, dine and travel & work abroad & remote!

= TOTAL(LY): amazing life & work with WorkNomads!

About the docking station:

WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs.

Interest peaked? Join us!

We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.

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