Operations Manager

Work Type: Full Time

WorkNomads is looking for a perfectionistic Operations Manager to join our team and play a central role in our WN LAB Hotel in Sofia, Bulgaria. 
The WN LAB Hotel sets the scene for the future way of living and working…. for those who want to experience the world differently. Mixed use of hotel and flexible co-living and coworking…all under the same roof! 
As an Operations Manageryou’re a born multitasker with a pragmatic approach while keeping an eye for the detail to maintain the highest standard. You focus on the flexibility and freedom of our guests, and which is at the heart of our (digital) customer experience. 
Dare to have a mission: 
•    Lead daily operations meetings for Front Desk, Housekeeping, Maintenance and Restaurant team   
•    Distribute the workload to the teams and meticulously follow-up the logging of their activities in the PMS system 
•    Make the staff schedules according to the anticipated bookings and activities in the hotel keeping in mind the budgetary restrictions and overtime costs 
•    Drafting and overseeing the implementation of procedures for the routine tasks and events 
•    Monitoring staff performance in great detail to ensure they are meeting standards of quality service and customer satisfaction     
•    Rigid weekly reporting about the hotel occupancy rate, revenue splits per business unit, costs, staff schedules and overtime 
•    Work in close relation with finance department to guarantee input of the right figures and real-time reporting 
•    Conducting audits to ensure that all aspects of the hotel are in compliance with legal requirements 
•    Quality control of all aspects including hygiene and health and safety 
•    Responsible for procurement of the biggest hotel expenses 
•    Regularly liaise with ICT and community team regarding use and update of the digital assets 
•    Continuous education on the newest trends in the leisure business with view to propose improvements of the guest experience at the WN LAB Hotel 
The tools in your backpack: 
•    Born Multitasker with a neurotic attention to detail 
•    Highly efficient time management and pragmatic organizational skills 
•    Excellent verbal and written communication abilities 
•    Critical mind which challenges the comfort zone and status quo 
•    Curiosity to new and other ways of working from other industries 
•    Strong business acumen and work ethic 
•    Experience in working with a PMS system is a plus 
•    Fluency in Bulgarian and English 
•    Availability to work in the evenings and in the weekends 
Our recipe for great life in Bulgaria: 
•    The opportunity to participate to our new nomadic economy, instead of watching it happen from the side-lines 
•    An environment where your opinion matters, and you manage your own work life balance 
•    International and dynamic workplace 
•    Onsite access to co-working spaces, meeting rooms, an event rooftop, communal kitchens, sports, and leisure areas & parking 
•    Competitive remuneration and social welfare package (such as 25 days annual paid leave, private health insurance for you and your family, and various community benefits and events) 
•    Full assistance with the residence and work permits 
•    Low cost of living in parallel with low personal income tax, growing your purchasing power to wine, dine and travel & work abroad & remote! 
= TOTAL(LY): amazing life & work with WorkNomads 
About the docking station 
WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs. 


Interest peaked? Join us! 


We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want. 


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