WN Lab

Guest Journey Specialist

Sofia
Work Type: Full Time
WorkNomads is looking for a highly motivated and customer-oriented professional with a commercial flair. Join our team, where we adapt to the unique needs of employed remote workers or guest digital Nomads traveling around the world. As a Guest Journey Specialist, you will play a pivotal role in ensuring a seamless experience for our employees and guests, handling a diverse range of responsibilities. You’re passionate about working with different kinds of CRM and PMS systems and their functionalities have no secrets for you. From managing group bookings, events, and transport arrangements to being the primary point of contact for our clients preparing their contracts, your exceptional communication skills will shine through in your email, phone, and in-person interactions. Your problem-solving abilities will be essential to provide suitable solutions that exceed expectations. 

We are recruiting a Guest Journey Specialist to join our team, working remotely or from the WorkNomads base in Sofia, Bulgaria.


Tasks/duties

  • Handling group, event bookings and accommodations at WorkNomads 

  • Being a dedicated point of contact for our clients both through email and on the phone 

  • Coordinate offer preparation for group bookings, new clients, returning clients 

  • End to end reservations and accommodation management  

  • Ensure clients' payment is received before their arrival 

  • Working with our PMS (property management systems) and CRM (customer relationship systems) 

  • Gain a comprehensive understanding of channels and platforms related to Hotel, Coliving and Coworking operations  

  • Answer reviews on booking websites and social media 

  • The backbone of the digitalization, supporting the digital self check-in/check-out  

 

Required skills/qualifications

  • Fluency in English and Bulgarian (written and spoken); additional languages are an advantage 

  • Excellent communication skills  

  • Being organized and punctual with all tasks 

  • Problem-solving abilities and motivation to work in a dynamic environment 

  • Technology-oriented person quick to adapt to new software and technology 

  • Entrepreneurial spirit with a commercial vision to lead the company to greater success 

  • Curiosity, strong analytical skills, self-drive and attention to detail  

  • Disciplined and independent 

 

 

Our recipe for great life in Bulgaria

  • Labor contract with WorkNomads 

  • The opportunity to participate to our new nomadic economy, instead of watching it happen from the sidelines 

  • A personalized career development program 

  • An environment where your opinion matters, and you manage your own work life balance 

  • International and dynamic workplace 

  • All-inclusive flexible co-living experience built on the concept of sharing economy 

  • Onsite access to coworking spaces, meeting rooms, an event rooftop, communal kitchens, sports, and leisure areas & parking 

  • Competitive remuneration and social welfare package (such as 25 days annual paid leave, private health insurance, and various community benefits and events) 

  • Full assistance with residence and work permits 

  • Low cost of living in parallel with low personal income tax, growing your purchasing power to wine, dine, travel & work abroad & remote! 

 

About the docking station

WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs. 
 

Interest peaked? Join us! 

We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.

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